Thu, 05 Dec|
Wyndham Grand Istanbul Levent
For those who want to validate their existing knowledge, be exposed to global best practice and learn the newest tools, techniques and methodologies of global best practice Customer Experience (CX)
Time & Location
05 Dec 2019, 09:00 GMT+3 – 07 Dec 2019, 13:00 GMT+3
Wyndham Grand Istanbul Levent, Esentepe Mah, Büyükdere Cd. No:177-183, 34394 Beşiktaş/İstanbul, Turkey
About the Event
Ian Golding, world renowned Customer Experience Specialist, all graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence and credibility in the subject within your organisation.
Prior to their attendance at the masterclass, all delegates would be sent a questionnaire exploring their current understanding of customer experience. The questionnaire should be sent back prior to attendance at the workshop.
All core CX competencies, including CX Strategy and brand proposition, the role of employees in delivering the strategy, customer journey mapping, CX measurement (VOC, VOE and VOP), CX improvement, and CX culture.