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Omnichannel Customer Care & Contact Centre Consultancy

We are helping companies align Contact Center / Customer Care operations and technology with business objectives.

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We meet the people, process, and technology challenges of Contact Centers with innovative, effective approaches that deliver actionable and measurable results.

 

Whether we’re working for a enterprises or a small to medium business, we work closely with clients to achieve their business goals through applicable project planning and execution.

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We take pride in exceeding Client expectations and completing our deliverables on time and on-budget, every time.

Assessments &  Analysis

  • Contact Center Assessment

  • Technology Assessment

  • Operational Capability Assessment

  • Business Cases & Financial Analysis

Design & Implementation

  • Business Requirements & High level design​

  • Contact Center Design​

  • Business Model Design 

  • Technology Selection, Integration & Implementation

  • Process & Call Flow Design, Improvement

  • Workforce Optimization

  • Oragnizational Design 

Conversational Customer Care

Strategy & Planning

  • Omnichannel Contact Center Strategy

  • Outsourcing Strategy

  • Roadmap Development

  • Business Continuity & Disaster Recovery Planning

  • Call Deflection Strategy

  • Self Service Channel Development

  • Digital Channel Development & Implementation

    • AI assisted Chat​

    • Whatsapp

    • Facebook Messenger

    • Speech & Text Assisted Dialog Flow development

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