Omnichannel Customer Care & Contact Centre Consultancy

We are helping companies align Contact Center / Customer Care operations and technology with business objectives.

We meet the people, process, and technology challenges of Contact Centers with innovative, effective approaches that deliver actionable and measurable results.

 

Whether we’re working for a enterprises or a small to medium business, we work closely with clients to achieve their business goals through applicable project planning and execution.

We take pride in exceeding Client expectations and completing our deliverables on time and on-budget, every time.

Assessments &  Analysis

  • Contact Center Assessment

  • Technology Assessment

  • Operational Capability Assessment

  • Business Cases & Financial Analysis

Design & Implementation

  • Business Requirements & High level design

  • Contact Center Design​

  • Business Model Design 

  • Technology Selection, Integration & Implementation

  • Process & Call Flow Design, Improvement

  • Workforce Optimization

  • Oragnizational Design 

Conversational Customer Care

Strategy & Planning

  • Omnichannel Contact Center Strategy

  • Outsourcing Strategy

  • Roadmap Development

  • Business Continuity & Disaster Recovery Planning

  • Call Deflection Strategy

  • Self Service Channel Development

  • Digital Channel Development & Implementation

    • AI assisted Chat​

    • Whatsapp

    • Facebook Messenger

    • Speech & Text Assisted Dialog Flow development